Our Ts & Cs

About Becoming A Member

Becoming A Member

Benefits Of Being Our Member
  • 1. We will contact you regularly (based on how often you have indicated in your registration form)
  • 2. You can count on us to put your 'Total' well-being first.
  • 3. You know that someone 'Truly' care about your well-being
  • 4. Where possible, you will at least receive a birthday card from us as a friend
  • 5. You will be informed of local services and events that may be of interest to you, including those who are advertised on social media that you may not be aware of. This we find to be a great avenue especially for those who are not into social media
  • 6. We will contact relevant emergency services in a case where we perceive that you might be in danger or ill-health
  • 7. Where possible, you will at least receive a birthday card from us as a friend
  • 8. Be rest assured that we will NEVER share
Your Rights As Our Valued Member
  • You have the right to cancel your membership at any time, WITHOUT ANY PENALTY
  • We will advise you to cancel closer (approximately 14 days) to the time of when your subscription payment is due, by so doing, you won't be losing out on the payment that's already been made, as we work on monthly basis
  • So, if your renewal is coming up, e.g. 15th of the month, it is best to cancel on the 1st of that month so it will give time for yourself and our admin to ensure the cancellation process go smoothly
  • We will NOT refund part month payment, and this is why it is important and advised to cancel when your renewal is coming up
  • Your happiness is our utmost priority, even if it is few days remaining, we will work with you to ensure that your cancellation goes well
  • Most importantly, we will NOT 'sweet talk' you or ask you for cancellation reasons. We strongly believe that loneliness is triggered by different things and depending on the position you are at the time of your sign up, things could have changed for the better
  • There is no short time fixes to loneliness, but there is a present 'contentment' that can reduce the impact of loneliness at any given time
Our Terms & Conditions About Your Membership
  • It is important that we give you as much support as we possibly can and for this reason, we will need to clarify our stance in relation to your 'rights
  • 1. Be rest assured that we will NEVER share your details without your consent, however, this excludes 'reasonable details' in a case of an emergency that we need to get relevant help and support to you
  • 2. It is within our right to cancel your membership for either
  • (2a) Lack of payment of subscription
  • (2b). If you do not update us of any changes to your contact details
  • (2c). If we perceive that our local representatives may be in any danger if they ever come to check on your well-being
  • (2d). If we perceive that our services is no longer needed. However, each case will be treated individually, considering the mental capacity of the member
  • 3. It is your responsibility to keep the information we hold about you up to date. This can only help us in supporting you as possible as we can
  • 4. If we suspect that you may be in any form of danger or abuse, we will first discuss this with you (if possible), if not, we will have no choice other than to ask for profession help. Remember, our business is your well-being
  • 5. We will only liase with the member of your family/next of kin, in a case of an emergency, or we suspect that your 'total' well-being may be in any danger of deterioration
  • 6. Our staff (including volunteers) are NOT allowed to give you any advise in relation to any part of your mental or physical medical well-being. We can only give 'moral' support if you have requested for that in your application
What You Have Authorized As Part Of Your Membership
  • You are consenting to allow us to make contacts with your next of kin (whoever we have on file at the time) in a case of emergency on your behalf
  • You are consenting to allow us to contact you regularly (as agreed) to check on your social well Insert your content here being
  • You are consenting to us sharing with you details of social amenities, resources and events that may be of interest to you
  • Most importantly, you are becoming part of a community which is looking out for another

Becoming A Buddy

Being A Buddy

Benefits Of Being A Buddy
  • As a 'Buddy', you be expected to support our members to access amenities within their local area
  • As a 'Buddy', you will be required to smile
  • As a 'Buddy', you will be required to be honest and don't make any promises out of what we are able to offer as a not-for-profit organization
  • As a 'Buddy', you will be required to accompany our members to public events that they are unable to go alone
  • As a 'Buddy', you will be respected and valued, because you are our community star
  • As a 'Buddy', you will have a voice to express your worries and concerns about our members and our services
  • As a 'Buddy', your privacy and security is our priority, With this in mind, our members are not allowed to post your picture and name on any social media without YOUR permission. In a situation, where you have authorised this, it is therefore your responsibility to make us aware within 24 hours of the event
  • As a 'Buddy', we will never disclose your contact number to our member, unless it has been agreed with you, and this will be for the purpose of when you are due to support that member
Terms and Conditions of Being A Buddy
  • 1. As a 'Buddy', you are not allowed to ask any of our members for a loan or for any financial help. This is to protect you against any unnecessary defamation of character
  • 2. As a 'Buddy', you are REQUIRED to inform us if you are given any gift by any of our members. We know that we have very wonderful members that would like to express their appreciation for supporting them, but it is also important that you do not find yourself in a position where you may be accused of something you won't like to be accused of
  • 3. As a 'Buddy', if we find that you have accepted a gift without us knowing about it, we WILL NOT support you to prove your innocence, if the member believe they have not given you any item. Again, this is to protect your integrity, love and kindness
  • 4. As a 'Buddy', we know that you are not a robot, so from time to time, you may find the attitude of a member unfriendly or rude, if this happens, you must report this to us immediately. All reports must be received within 24 hours of the incident. This is important because the longer you leave it, the likelihood of you forgetting vital details
  • 5. As a 'Buddy', you are not allowed to bring along anyone to the see or with you to accompany you to our members. If you are found to have done this, you may be prosecuted for invation of privacy and for disclosing confidentiality of our members
  • 6. As a 'Buddy', you are not allowed to post pictures of any of our members on social media.
  • 7. As a 'Buddy' you are required to inform us when you have arrived to support any of our member. This is to ensure your safety and that of our member
  • 8. As a 'Buddy' you are required to inform us when you are departing from our member. This is to ensure your safety and that of our member
  • 9. As a 'Buddy', you MUST contact us in a case of an emergency where a member and/or yourself may be in any form of danger. And in a case of a serious emergency, you should call 999
In as much as this list may seem daunting, it is also important for you to understand that your well-being is very important to us and we must work together in order for us to achieve maximum job satisfaction.

Privacy Policy

What we will and will not do with the information you have provided to us

What will do with your information

  • Your information will only be shared with our employees, and only the information that is required for SPECIFIC task will be made available to each employee
  • Your information will be shared with our volunteers, however, only what is required for the TASK given to them will be made known to them
  • We collect your information from you so we can provide you with adequate support that you need as a member
  • Your information will used by 'Us' (Us means, Mo Fayose Foundation - our umbrella company) only, to provide you with the support you have signed up for
  • Be rest assured that all our employees and volunteers have signed up to our confidentiality policy, and they are liable for prosecution if this is not honoured
  • Your details will only be used when contacting you to check on your well-being and to send to you ONLY relevant information that you may find of interest
  • We will share ONLY the information that is required about you to the emergency services. This permission is required when you sign up to become one of our member and friend
  • Because we work with you to reduce the impact of loneliness you may be experiencing, therefore, with your permission (when you sign up), we may give from time to time ONLY REQUIRED DETAILS of your personal contacts to the people and organizations that are in partnership with 'Us'

What We Will Not Do With Your Information

  • We WILL NOT give any part of your information to any third party, INCLUDING OUR SPONSORS, without your permission
  • We WILL NOT give your details to any third party that may be of benefit to you, without your prior permission
  • We WILL NOT post your picture on any social media without your prior permission. However, in a case of an emergency, that we need to find you or find your next of kin or your significant other, we may use the social media to ask for public help. Please note that, NONE OF YOUR PERSONAL DETAILS WILL BE POSTED ON ANY SOCIAL MEDIA, without your prior permission
  • We WILL NOT share your details with any local council or benefit office or police, except in a case of terrorism